To portray a GREAT Customer Service over the web is a little more difficult than face to face!! But we try. Be it the user friendly ordering process, the Kendal Mint Cake treat with your delivery or just a friendly person at the end of the phone, hopefully you won’t be disappointed. Just so you know who we are and who will be getting your order sorted and ready for dispatch. Here is the Team, small but perfectly formed:
Jacky Baines: Founder
For a girl who just loves shopping, I had always dreamed of running my own shop and was very lucky to get the chance to make this a reality back in 2014. With a background in Banking and Bookkeeping, retail was something different but did not phase me. Born to ‘farming stock’ just 5 miles out of Sedbergh, Cumbria, I am a ‘local lass’ not shy of hard work. I am married to George and have one teenage, mountain bike mad son called Harry. Both of whom help out when and if they can.
Even before we opened the doors, Amy was helping out! Sanding shelves, painting, unpacking stock. With a history in retail, Amy has a keen eye for colour and coordination. Having 2 boys under the age of 5 who keep her on her toes, I think working in the shop a couple of mornings a week is a nice distraction!
Kelly joined the team in January 2017. Another farmer's lass from the hills of Garsdale. Although Kelly's career is in Catering she still helps out on the family farm. She has 2 diplomas, one in Food & Beverage and the second in Hospitality & Leadership. She is a great asset to us and keeps us on our toes in the Mad Hatters Tea Room.
Contact any of us on firstname.lastname@example.org or 015396 20298.
There are more who help out periodically, Clare, John, Ruby, Cindy, and Lucy, which I am so very grateful too.